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PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY FOR FUTURE REFERENCE

1. Format of the Contract
 
1.1 These terms of sale apply to all goods supplied by L'Aura (Designer Products) Limited (the "Supplier").

1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.

1.3 An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, incorrectly priced or cleared funds are not received.

1.4 The contract is subject to your right of cancellation (see below).

1.5 The Supplier may change these terms and conditions of sale without notice to you in relation to future sales.


2. Description and Price of the Goods
2.1 The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.

2.2 All our prices include all applicable taxes

2.3 The goods are subject to availability. If after acceptance of the order the Supplier discovers within 5 days that the goods will be unavailable for longer than 28 days we may terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.4 Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
3. Payment
3.1 Payment for the goods can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery of the goods.

3.2 All credit and debit card payments will be processed by HSBC eSecure payments. At no time are customer credit or debit card details seen, collected or stored by the supplier during the online transaction process. In addition to credit and debit card payments, the supplier can accept payment by Paypal from those with Paypal accounts.

3.3 There will be no delivery until cleared funds are received.
4. Delivery
4.1 The goods you order will be delivered to the address you give when you place your order.

4.2 Delivery charges are detailed on the website and customers will be advised of the delivery charge before an order is processed. Orders received with payment by cleared funds prior to 1p.m. on Monday to Friday (excepting bank holidays) will be posted the same day by first class recorded delivery or similar courier service. Orders received with cleared funds after 1pm on Monday to Friday (excepting bank holidays) and on Saturdays or Sundays will be posted by first class recorded delivery or similar courier service the next working day.

4.3 Deliveries outside of the UK are not possible.

4.4 If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible.

4.5 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage.

4.6 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

4.7 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. The Supplier's policy is to ensure delivery within two clear working days of receipt of an order. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
5. Risk / Title
5.1 The goods are at your risk from the time of delivery.

5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:-

  5.2.1 the goods, and
  5.2.2 all other sums which are or which become due to the Supplier from you on any account.

5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
6. Your Right of Cancellation
6.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).

6.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the Contact Us page of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

6.3 Except in the case of faulty goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown on our website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty goods we shall, after receiving notification, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.

6.4 Goods must be returned by recorded delivery or courier giving both proof of posting and delivery.

6.5 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

6.6 Except in the case of faulty goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

6.7 Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
7. Warranty
7.1 All products are warranted free from defects at the date of supply. This does not affect your statutory rights.

7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier or failure to follow the Supplier's instructions.

7.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the Contact Us page of the website within 14 days.
8. Limitation of Liability
8.1 Subject to 8.2 below, the Supplier shall not be liable to you for any loss or damage in circumstances where:

  8.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
  8.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
  8.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.

8.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
9. Data Protection
9.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.
Images
10.1 Product images are for illustrative purposes only and may differ from the actual product.

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.


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